FAQ
Kindly find the below list of Frequently asked questions by our customer, if any missing kindly email us to contact@dhruvani.com
Is there a physical outlet or Branch or other website from Dhruvani
No, we only sell online through dhruvani.com
How do we know if my order has been confirmed or rejected
You will receive an order confirmation email for the email id which is used while placing the order from Dhruvani.com
How long will it take to get my package?
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How can we contact you ?
We always welcome your valuable feedback .You can contact us by email to contact@dhruvani.com OR contact us on: 8050772422
Can I polish the jewelry?
Artificial jewelry cannot be polished/repainted.
Will there be any guarantee or warranty for products ?
No! There is no guarantee or warranty. But we promise to deliver premium quality jewelry to you.
What is the Jewelry material made of ?
All of the products are made with base of either alloy/brass/copper/ iron coated with matte/imitation golden color. None of the jewelry sold on the website are one gram gold or real silver or real gold jewelry.
How can I track my order Parcel?
Once the order item is shipped, the tracking code will be shared to your SMS/MAIL, Please click on the tracking number and track your order.
Will the Product be exactly as shown in the product picture?
Since each piece is handcrafted by our local artisans, slight variations may occur. These minor differences are not considered defects, and exchanges will not be accepted on this basis.
Can the Order be cancelled?
NO. Once the order has been placed there is no cancellation.
What if I provide a wrong phone number or invalid address while placing the order?
The customer is the sole responsible to providing correct contact number and address while placing the order. Dhruvani doesn't hold responsibility for the same.
How many days does it take to Deliver the Order and How to request express shipping?
The complete delivery cycle takes 4 to 7 working days, If there is any delay on the courier side, it will not count in the delivery timeline. (Orders within India and Please do provide a valid postal or zip code number) and we don't have Express Shipping option.
What if the package returns back due to no delivery
If a package is returned to us due to the customer being unavailable at the time of delivery or unreachable on the provided phone number, the customer will be responsible for the reshipping charges. Once the package is returned, we will arrange for reshipment. Please note that refunds will not be provided in such cases.
Can I request for replacement or exchange the product if I don't like.
Replacements or exchanges are eligible only in cases of damage and must be reported within 2 days of delivery. Requests made after this period will not be accepted. An unboxing video is mandatory for verification. For replacement, the item must be couriered back to the address we provide, and we will dispatch the replacement once your parcel is received. Please note that stones coming loose will not be considered as damage, as they can be easily reattached.
